1С:Enterprise 8. CRM. Basic Version

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1C: Enterprise 8. CRM BASIC is a version for 1 user. It is developed to automate processes of customer and supplier relationship management in small companies and comes useful for entrepreneurs. In middle-size and large companies the software can be used to automate local workplaces of different employees, for example:

  • a Chief;
  • a dispatcher;
  • an office manager, a secretary or an assistant director;
  • a sales or customer relationship manager;
  • an employee of the service centre;
  • Telemarketing Department Head;
  • A marketer.

1C: Enterprise 8. CRM BASIC provides:

  • Collection, storage and processing of data on customers and the history of relationship with them;
  • An operational access to full customer and transaction data;
  • Automation of sales and purchase processes, telemarketing and emailing;
  • Collection, storage and a quick access to the company’s “knowledge base”;
  • Reduction of time needed for routine operations (sales/purchases);
  • Employee work scheduling;
  • Analytical reporting.

1C: Enterprise 8. CRM  is released in 4 versions: BASIC, STANDARD, CORP and PROF.

Differences between 1C: Enterprise 8. CRM Versions

Subsystem Name
1C:CRM BASIC
1C:CRM STANDARD
1C:CRM PROF. Edition 2.0
1C:CRM CORP. Edition 2.0
Functionality
Customer Base
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Extended Customer Analytics
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Visual Setting of a customer list according to their characteristics
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Dynamic and Static Customer Segments
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Management of Contacts, History of Contacts
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Processing of customer requests, workplaces for mass processing of requests
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Dispatching of requests depending on employees’ competence and workload
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Calendar and Reminder
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Time Management
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Subsystem of Notifications
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Management of Sales Stages and Phases
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Sales Management based on Business Processes
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Sales and Contacts Planning
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Emailing and Sms
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Built-in Email Client
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Management of Orders
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Business Process Management
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Sales Funnel
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Creation and Analysis of different Sales Funnels according to existing business processes
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Creation of Your Own Business Processes and their Customization
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Marketing Management
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Telemarketing
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ABC|XYZ, ROI analysis of marketing
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Updated methodology  for Customer Relationship Management
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Project Management:Planning, Plan-Fact
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Operational Management of the implementation of project stages
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Cooperation with Corporate Systems
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Subsystem of Index Management
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Integration with MS Outlook, MS Exchange
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Integration with OpenOffice
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Integration with MS Word
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Customized Filters of Workplaces
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Technical Features
Possibility to increase a number of workplaces
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Distributed InfoBases (replication)
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Possibility to change and add new functionality (configuration)
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Possibility to work via web-client (via Internet)
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Possibility to work in a thin client
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For additional information, contact us at:

Licensing

Attention! To scale up and increase a number of workplaces, you can purchase additional licenses.