1C:Enterprise 8. CRM CORP. Ed. 2.0

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1C: CRM CORP is an analytical CRM system developed for large companies.

The solution has a range of additional functions with respect to the “PROF” version that takes account of large companies’ needs; integration with corporate systems; creation of the integrated information space, use of the unified interface and other functionality.

The solution is also developed to create an integrated information space of the enterprise or a holding company together with the other configurations designed on 1C: Enterprise 8 platform: 1C: Manufacturing Enterprise Management, 1C: Comprehensive Automation, 1C: Trade Management, etc.

The software allows you to effectively organize joint work of all subdivisions at large companies, employing up to several hundreds of specialists, including:

  • Procurement Department
  • Sales Department;
  • Telemarketing Service;
  • Care Maintenance Service;
  • Hotline;
  • Marketing and PR Service;
  • Quality Service;
  • Secretariat (Dispatching);
  • Front Office;
  • Production (in the sphere of business process management).

1C: Enterprise 8. CRM is released in 4 versions: BASIC, STANDARD, CORP and PROF.

Differences between 1C: Enterprise 8. CRM Versions

Subsystem Name
1C:CRM BASIC
1C:CRM STANDARD
1C:CRM PROF. Edition 2.0
1C:CRM CORP. Edition 2.0
Functionality
Customer Base
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Extended Customer Analytics
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Visual Setting of a customer list according to their characteristics
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Dynamic and Static Customer Segments
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Management of Contacts, History of Contacts
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Processing of customer requests, workplaces for mass processing of requests
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Dispatching of requests depending on employees’ competence and workload
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Calendar and Reminder
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Time Management
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Subsystem of Notifications
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Management of Sales Stages and Phases
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Sales Management based on Business Processes
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Sales and Contacts Planning
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Emailing and Sms
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Built-in Email Client
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Management of Orders
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Business Process Management
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Sales Funnel
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Creation and Analysis of different Sales Funnels according to existing business processes
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Creation of Your Own Business Processes and their Customization
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Marketing Management
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Telemarketing
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ABC|XYZ, ROI analysis of marketing
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Updated methodology  for Customer Relationship Management
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Project Management: 
Planning, Plan-Fact
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Operational Management of the implementation of project stages
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Cooperation with Corporate Systems
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Subsystem of Index Management
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Integration with MS Outlook, MS Exchange
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Integration with OpenOffice
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Integration with MS Word
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Customized Filters of Workplaces
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Technical Features
Possibility to increase a number of workplaces
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Distributed InfoBases (replication)
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Possibility to change and add new functionality (configuration)
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Possibility to work via web-client (via Internet)
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Possibility to work in a thin client
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If you use 1C: Trade Management (ed. 10.3), 1C: Comprehensive Automation (ed. 1.0 and 1.1), 1C: Manufacturing Enterprise Management (ed. 1.2 and 1.3) and their industry solutions as your main accounting system, you may use 1C: CRM PROF and 1C: CRM CORP ed. 1.4 to create a unified information system within the automation of customer relationship management. 

The distribution package 1C: CRM 8 PROF ed. 2 and 1C: CRM 8 CORP ed.2.0 includes 1C: CRM PROF and 1C: CRM CORP ed. 1.4 software. It allows you to decide what version of editions (1.4 or 2.0) you would like to use to automate the process of customer relationship management. 

During the transition to the new generation of management solutions developed by 1C (1C: Trade Management 8. Ed. 11, etc.), we advise you to use 1C: CRM PROF ed. 2.0 and 1C: CRM CORP ed. 2.0.

Licensing

Attention! To scale up and increase a number of workplaces, you should purchase additional licenses.