Call center

INCREASE  OF  EFFICIENCY  OF  WORK  OF  COMPANY

 

MINIMIZATION  OF AMOUNT  OF THE LOST APPEALS  IN COMPANY

 -reflection of the states busy of employees statuses
  it is the intellectual system of routing of calls
- incoming rings will be distributed only on free employees.
- in non-working time of Call- a center will offer to the client: to leave a      vocal report, order a meeting ring, and VIP- of clients will translate on the  mobile telephone of responsible manager
it is a ring automatically регистируется in the registration system (for  example, 1С)



MAXIMALLY  EFFECTIVE  TREATMENT  OF RINGS

-it is a partition of load between operators
-it is distribution of rings on qualifications of employees
-it is an account of history of previous connections of clients their priority
- all data are saved (with the record of conversation) will be stored
- the use of headset will work hands free and will improve quality treatment of call



OPTIMAL  USE  OF HUMAN  RESOURCES

- module autoinformant operatively will report important information
- the system will ring up any amount of subscribers and will reproduce the beforehand prepared report depending on a daypart, day of week, to information about a client in a corporate database



ECONOMY  of TIME  of EMPLOYEES, ORGANIZATION  of SERVICES of SELF-SERVICE

-it is a menu of IVR
-it is autoinforming of clients without participation of employees.
-it is the module of speech recognition

 



LESS EXPENSES of LABOUR are ON THAT to CALL to CLIENTS

- the outgoing module will carry out auto-rings to the necessary clients
- on the monitor of employee the scenario of conversation is represented
- on every effective ring the result of dialogue and record of conversation are saved
-it is a curriculum of scenarios of rings